Mobile and Remote Access Through Expressway 156
Deployment Scenarios 157
Phone Features Available for Mobile and Remote Access Through
Expressway 157
Problem Report Tool 158
Configure Customer Support Upload URL 159
Set the Label for a Line 160
Set Up Softkey Template 160
Phone Button Templates 163
Modify Phone Button Template 163
Set Up PAB or Speed Dial as IP Phone Service 164
CHAPTER 12
Corporate and Personal Directory Setup 167
Corporate Directory Setup 167
Personal Directory Setup 167
User Personal Directory Entries Setup 168
Download Cisco IP Phone Address Book Synchronizer 168
Cisco IP Phone Address Book Synchronizer Deployment 169
Install Synchronizer 169
Set Up Synchronizer 169
PART V
Cisco IP Phone Troubleshooting 171
CHAPTER 13
Monitoring Phone Systems 173
Monitoring Phone Systems Overview 173
Cisco IP Phone Status 173
Display the Phone Information Window 174
Display Status Menu 174
Display Status Messages Window 174
Status Messages Fields 175
Display Network Information Screen 181
Display Network Statistics Window 181
Network Statistics Fields 181
Display Call Statistics Window 185
Call Statistics Fields 185
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
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Contents