User's Guide
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1. Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you use it.
2. Resend the print job.
Do paper jams still occur frequently?
solved.
1. Review the tips on avoiding jams. For more information, see Avoiding
jams.
2. Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
support.
solved.
Paper jam message remains after jam is cleared
1. Do either of the following:
- For touch-screen printer models, touch
or Done.
- For non-touch-screen printer models, select Next >
>Clear
the jam, press OK >
.
2. Follow the instructions on the printer display.
Does the paper jam message remain?
Contact
technical
support
.
The problem is
solved.