Develop ineo 3320 - Solving Print Problems

User's Guide
- 233 -
Solving print problems
Printing problems
Incorrect characters print
Action
Yes
No
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the printer,
and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Deactivate Hex
Trace mode.
Go to step 2.
Step 2
1. From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
2. Resend the print job.
Do incorrect characters print?
Contact technical
support.
The problem is
solved.
Job prints from the wrong tray or on the wrong paper
Action
Yes
No
Step 1
1. Check if you are printing on paper that is supported by the tray.
2. Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 2.