Develop ineo 3320 - Solving Scanner Problems

User's Guide
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Solving scanner problems
• The scanner does not respond
• Scan job was not successful
• Scanner unit does not close
• Scanning takes too long or freezes the computer
• Poor scanned image quality
• Partial document or photo scans
The scanner does not respond
Action
Yes
No
Step 1
Check if the printer is turned on.
Is the printer turned on?
Go to step 2.
Turn on the printer.
Step 2
Check if the printer cable is securely
attached to the printer and the
computer, print server, option, or
other network device.
Is the printer cable securely attached
to the printer and the computer, print
server, option, or other network
device?
Go to step 3.
Connect the printer cable
securely to the printer and the
computer, print server, option,
or other network device.
Step 3
Check if the power cord is plugged
into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the
printer and a properly grounded
electrical outlet?
Go to step 4.
Connect the power cord to the
printer and a properly grounded
electrical outlet.