Develop ineo 3320 - Scanning Takes too Long or Freezes the Computer; Poor Scanned Image Quality

User's Guide
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Scanner unit does not close
Action
Yes
No
Check if there are obstructions in the scanner unit.
1. Lift the scanner unit.
2. Remove any obstruction keeping the scanner unit open.
3. Lower the scanner unit.
Did the scanner unit close correctly?
The problem is solved. Contact technical support.
Scanning takes too long or freezes the computer
Action
Yes
No
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Go to step 2.
The problem is solved.
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?
Contact technical support.
The problem is solved.
Poor scanned image quality
Action
Yes
No
Step 1
Check if an error message appears on the display.
Is there an error message on the printer display?
Clear the error
message.
Go to step 2.