What to do if my Dover Printer displays 'Unrecognized Printer Hardware'?
If the SmartDate X40 controller has been connected to a SmartDate 5 printer, it will not recognize the hardware. Replace the printer with a SmartDate X40.
What to do if the Dover markem-imaje SmartDate X40 shows 'Power Supply Interrupted'?
If the power supply to the SmartDate X40 was interrupted, switch the printer off, wait 30 seconds, and then switch it back on.
How to fix a 'No Printer connected' error on a Dover markem-imaje SmartDate X40 Printer?
Power off the Dover Printer and check the connection between the controller and the printer. Then, power it back on.
What to do if my Dover Printer displays 'Unknown Printhead'?
If no details (type/resistance) are known for the current printhead fitted to the Dover Printer, enter these details using the screens in the service/Printer setup menu.
What to do if Dover markem-imaje SmartDate X40 shows 'Printhead detect fail'?
To resolve a printhead detection failure on your Dover Printer, power off the printer, check and repair the printhead or cable, and then power it back on.
What to do if my Dover markem-imaje SmartDate X40 has a 'Software fault*'?
Notify Markem-Imaje, then power the machine off and on to clear the software fault on your Dover Printer.
General| Print Technology | Thermal Transfer |
|---|---|
| Print Resolution | 300 dpi |
| Connectivity | USB, Ethernet |
| Ribbon Length | 1100 m |
| Power Supply | 100-240 V AC, 50/60 Hz |
| Operating Temperature | 0 to 40 °C |
| Ink Type | Thermal Transfer Ribbon |
Provides an overview of safe operation and key safety topics.
Defines intended use and lists prohibited actions to ensure safety.
Details the two printer types (Intermittent and Continuous) and their basic operations.
Explains the thermal transfer ribbon mechanism and ribbon layers.
Guides on using the SmartDate Application Specifier to select the right printer.
Lists common substrate types used with SmartDate X40 and their considerations.
Details ribbon selection based on substrate type and general recommendations.
Explains how to capture and upload speed profiles for performance analysis.
Lists mounting brackets, rollers, and related accessories for printer installation.
Details the SmartDate X40 Continuous model's requirement for an encoder to monitor substrate speed.
Explains two methods for providing a 'Print Go' signal to the SmartDate X40.
Explains how to assemble and install standard modular brackets and registration assemblies.
Provides guidelines for mounting the Controller, including checks and dimensions.
Details how to connect the SmartDate X40 to a PC via IP address.
Covers using SmartDate 2/3 Composer images and the CoLOS Conversion Tool.
Explains the three types of Job Queuing: On, Repeat, and Binary Select.
Details Interlace Printing and Radial Ribbon Save modes for ribbon efficiency.
Outlines three methods for initiating a print signal: External, Internal, and Combined.
Lists system and print problems with fault codes and actions to clear them.
Provides guidance on maximizing print quality by checking alignment, position, and settings.
Explains how to access and interpret diagnostic screens like Supplies and Health.
A guide to diagnose and resolve 'Not Printing' issues by checking potential causes.
Details regular checks, general cleaning, and care of the printer and printhead.
Outlines installation services, warranty conditions, and repair options.
Provides step-by-step instructions for replacing key components like the printhead and rollers.
Details procedures for changing the printer's handing (Intermittent and Continuous models).
Introduces CoLOS Tools for managing printer configurations, backups, and firmware updates.
A form for collecting customer and application details for installation.
Lists default settings for machine, image, print features, and other parameters.
Visualizes the menu navigation structure for the CUI controller.
Visualizes the menu navigation structure for the MUI controller.
Shows compatibility between SmartDate X40 firmware versions and other SmartDate models.
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