Dover markem-imaje SmartDate X40 - Unable to Upgrade Firmware

Troubleshooting Guide
SmartDate X40 BFSE Version 1.0 Feb 2011
182/286
Unable to Upgrade Firmware
Possible Cause Action Notes
1
Unable to
connect
Ö
Make sure the SmartDate X40
and laptop / PC are configured
correctly
Make sure you are using CoLOS
Tools v4.1.1 or later
Try connecting to the SmartDate
X40 with another program (e.g.
CoLOS)
Ö
Cannot establish a connection via Ethernet Page
172
Firmware upgrade Page 237
2
Loss of
connection
Ö
Start the process again using
CoLOS Tools v4.1.1 or later
Ö
Cannot establish a connection via Ethernet Page
172
F
irmware upgrade Page 237
3 Failed upgrade
Ö
Start the process again using
the latest version of CoLOS
Tools
Remove the cover and place
X16 in position B, (this sets the
IP address of the SmartDate to
10.0.0.123) and try to reconnect
Ö
Cannot establish a connection via Ethernet Page
172
Firmware upgrade Page 237
4 Controller
Ö
Replace the Controller PCB or
replace the Controller
Ö
Replacing the Controller PCB Page
228
Repl
acing the Controller: Refer to User Manual