Dover markem-imaje SmartDate X40 - Printing Incorrect Job

Troubleshooting Guide
SmartDate X40 BFSE Version 1.0 Feb 2011
171/286
Printing Incorrect Job
Possible Cause Action Notes
1 Image Selection
Ö
Select the correct job and check
if the image on the Controller
display is correct
If using the local database and
the correct job has not been
selected try clearing the
database and downloading the
job again
Ö
Clear the database
2 Settings
Ö
Check the database source is set
correctly (local, USB stick, Host)
Ö
Database Settings
3 Application
Ö
Check for any application related
issues, e.g.: Job queuing
selection \ set-up error, remote
job selection, CoLOS
configuration, etc
Ö
Application settings Page 102
Appl
ication Troubleshooting Page 144
4 Interface
Ö
Check the pins on the Printer,
Controller and interface cable are
not damaged
Check the interface cable is not
damaged
5 Firmware
Ö
Make sure the latest production
firmware is being used
Ö
Current production firmware should be used unless
there is specific requirement not to
Firmware upgrade Page 237
6 Controller
Ö
Replace the Controller PCB or
replace the Controller
Ö
Replacing the Controller PCB Page
228
Repl
acing the Controller: Refer to the Users
Manual
7 Printer
Ö
Replace the Printer PCB or
replace the Printer
Ö
Replacing the Printer PCB Page 226
Repl
acing the Printer: Refer to User Manual