Dover markem-imaje SmartDate X40 - Troubleshooting Checklist

Troubleshooting Guide
SmartDate X40 BFSE Version 1.0 Feb 2011
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■ Troubleshooting Checklist
Not Printing
Possible Cause Action Notes
1 Fault / Warning
Ö
Check/Clear faults or warnings on
the Controller
Ö
There may be warnings or faults captured in the
event log, that help diagnose the cause of the
fault.
Firmware faults Page
133
Firmware warnings Page 137
Event log P
age 191
2 Producing Mode
Ö
Ensure the Printer is in producing
mode
Ö
Not going into producing Page
169
3 Installation
Ö
Check that the Printer is aligned
correctly to the print roller/anvil pad.
Check that the Printhead gap is not
too large
Ö
Printer installation See User Manual
Printhead alignment Page 83
5 Encoder
Ö
Check the encoder is connected,
configured and working
Ö
The speed will be displayed as a negative value
if the encoder direction is set incorrectly
A speed profile can be used to check the
encoder
Encoder installation Page
57
Encoder failure Page 175
Spee
d profile Page 37
6 External trigger
Ö
Check the external print signal is
correctly wired and working OK
Ö
Check the batch count increasing
Use the diagnostics to check the state of the
external print trigger
A speed profile can be used to check the print
trigger
Remove the cover and check LED V26 is
illuminated when the print signal is received (i.e.