Troubleshooting Guide
SmartDate X40 BFSE Version 1.0 Feb 2011
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■ Faults and Warnings
Faults
A fault will prevent the SmartDate X40 from printing and enable the fault output.
Once a fault is activated, printing will not restart until all faults are cleared
The fault output is closed circuit during normal operation meaning it indicates ‘fault’ when
there is no power.
Fault Action to Clear
System Problems
1000
No Printer connected
(No Printer comms) Power off and check
Controller to Printer connection. Power On
1001
No Printer power supply
Return Printer to service center
1002
Printer H/W fault*
Return Printer to service center
1003
Controller H/W fault*
Return Controller to service center
1004
Printhead detect fail
Power off, check/repair Printhead/cable. Re-
power
1005
Software fault*
Notify Markem-Imaje. Power machine Off and
On to clear fault
1006
Software assert
Cleared by operator action
1007
Printhead resistance not set
Set Printhead resistance
1011
Power Supply Interrupted
The power supply to the SmartDate X40 was
interrupted. Switch off, wait 30 seconds, switch
on
1012
Unrecognized Printer Hardware
SmartDate X40 Controller has been
connected to SmartDate 5 Printer. Replace
the printer with a SmartDate X40
1013
Unknown Printhead
No details (type/resistance) are known for the
current Printhead fitted to the Printer. Enter
these details using the screens in the
service/Printer setup menu
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