Dover markem-imaje SmartDate X40 - Warranty Policy

After Sales
SmartDate X40 BFSE Version 1.0 Feb 2011
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Warranty Policy
Refer to Markem-Imaje Document A1 OTS 001 Interco Warranty Conditions for
additional information
Machine Defect in Materials and Workmanship
The serial number in SAP validates the start of the warranty period.
The following are the main Markem-Imaje manufacturing warranty conditions.
• Operation Warranty Conditions:
o The standard new equipment warranty period defined is 18 months from the
invoice date
o The standard new spare parts warranty period defined is 3 months from the
invoice date
o Printheads carry a conditional 40km/12 month warranty
o Repairs are warranted against failure for the period shown below or for the
remainder of the original warranty period, whichever is sooner
• Distributors warranty conditions:
o The standard equipment warranty period defined is 18 months from the
invoice date
o The standard new spare parts warranty period defined is 3 months from the
invoice date
o Printheads carry a conditional 40km/12 month warranty
o Repairs are warranted against failure for the period shown below or for the
remainder of the original warranty period, whichever is sooner
There are three options for warranty repair:
• Advanced Exchange Service (AES)
• Return Repair
• Onsite Repair