Dover markem-imaje SmartDate X40 - No Printer Connected (Fault 1000)

Troubleshooting Guide
SmartDate X40 BFSE Version 1.0 Feb 2011
184/286
No Printer Connected (Fault 1000)
Possible Cause Action Notes
1
No data from the
Printer
Ö
Check that the Printer is
correctly connected
Ö
Remember to turn the power off before checking,
etc. the interconnect cable
Printer installation: Operator Manual
2 Static
Ö
Remove the Cassette and see if
the LEDS on the Printer PCB
are flashing.
Ö
The fault can be caused by electrostatic
discharge (ESD) strikes to the Printhead
3 Interface cable
Ö
Check condition of the interface
cable
4 Controller
Ö
Replace the Controller PCB or
replace the Controller
Ö
This problem can be caused by connecting or
disconnecting the Printer cable with the power on
Replacing the Controller PCB Page 228
Repl
acing the Controller: Refer to User Manual
5 Printer
Ö
Replace the Printer PCB or
replace the Printer
Ö
This problem can be caused by connecting or
disconnecting the Printer cable with the power on
Replacing the Printer PCB Page 226
Repl
acing the Printer: User Manual
6 Firmware
Ö
Make sure the latest production
firmware is installed
Ö
Current production firmware should be used
unless there is specific requirement not to.
Firmware upgrade Page 237