Dover markem-imaje SmartDate X40 - Cannot Establish a Connection Via Ethernet

Troubleshooting Guide
SmartDate X40 BFSE Version 1.0 Feb 2011
172/286
Cannot Establish a Connection via Ethernet
Possible Cause Action Notes
1 Wireless
Ö
If using a wired connection make
sure the wireless option on the
external device is disabled
2 Configuration
Ö
Check that the IP Address, etc. is
configured correctly
Ö
Both the SmartDate X40 and the external devices
configuration need to be checked
Communication settings Page 97
3 IP Address
Ö
Make sure the IP Address in the
device connecting to the
SmartDate X40 has a different IP
Address, but is in the same
range
Ö
Check the subnet mask and the IP addresses are
in the same range
Use a static IP address in the external device
Communication settings Page
97
4 IP Gateway
Ö
Check the IP Gateway has been
set correctly
Ö
Check with the customer to make sure you have
the correct IP Gateway address
Communication settings Page 97
5 Port number
Ö
If applicable, make sure the
external device is using the
correct port number
Ö
Port Function
20000 DCP connection (used by CoLOS)
21000 NGPCL connection
80 Web Interface
Communication settings Page
97
6 Interface cable
Ö
Use a crossover cable if
connecting straight to the
SmartDate
Ö
Communication settings Page 97