Dover markem-imaje SmartDate X40 - Fault Escalation; Escalation Procedure

Troubleshooting Guide
SmartDate X40 BFSE Version 1.0 Feb 2011
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■ Fault Escalation
Escalation Procedure
• Use the escalation path shown below to report faults
• Where the issue cannot be resolved by level 1 engineers, local specialists should
then be contacted
• The local specialist will either provide a solution or escalate the issue to level 3, GDS
• Finally issues that cannot be resolved by GDS will be passed to engineering for a
solution