Troubleshooting Guide
SmartDate X40 BFSE Version 1.0 Feb 2011
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Issues can be recorded using the following form; completion of the form will assist with a speedy
escalation of the issue. Please photocopy the form and record as much of the information as possible.
Date: Name:
JIRA/SAP
Ref no:
⇑ Your Name ⇑
1. Customer Details
Customer name:
Country:
2. Problem / Issue
Title of Issue:
Description
of Issue:
Machine Operation Prior to
Problem:
(i.e.) Normal
Production/Changing
substrate/ribbon etc…
Time/date problem first
reported:
Frequency of the problem:
(X occurrences, hour/
day/week)
Is it possible to recover
from the problem and if so
what steps are required to
achieve this:
3. Application Details
Print Speed or Line
Speed:
Packages Per Minute.
Max/Min values:
Package Length:
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