Troubleshooting Guide
SmartDate X40 BFSE Version 1.0 Feb 2011
164/286
Possible Cause Action Notes
+24V is applied to pin 2 of X2 (15 way IO
connector))
Controller Installation Page 92
Speed profile Page 37
Application Troubleshooting Page 144
7 Ribbon
Ö
Check that the ribbon:
Path is correct
Is configured correctly
Is the correct type of ribbon for the
application?
Ö
Non Markem-Imaje ribbon is often outside
wound, and can not be used.
TTR Page 33
Appl
ication Troubleshooting Page 144
8 Air pressure
Ö
Check the air pressure is set and the
Printhead moves in / out correctly
Ö
Use Manual Control to check Printhead
operation
Printer installation User Manual
Maximizing Print quality Page
127
Repl
acing the Printhead module Page 214
Printhead module troubleshooting Page 214
9 Application
Ö
Ensure the application is within
specification and the SmartDate X40
is configured correctly
Do a manual test print to establish if
the fault is with the Printer or the
application
Ö
Specifications Page 20
Appl
ication settings Page 102
Manual test print Page 159
Application Troubleshooting Page 144
10 Print Enable input
Ö
When in producing check that ‘Held’
is not displayed
If ‘Held’ is displayed check the flexi
IO map setting and if a print enable
input is required make sure it is
working OK
Ö
The ‘off.flexio’ map does not require a print
enable input
If a flexio map has been selected (e.g.
‘default.flexio’) whereby a print enable input is
required a 24V input is required on pin 4 of the
15 way IO connector
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