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Troubleshooting
The printer is not ready. Please wait with the power “ON”.
If the message remains after a few minutes, turn the power
“OFF” and “ON” again. If the message still remains after a few
minutes, turn the power “OFF” and contact your service person.
Insert the key card into the key card counter.
For details, see the Key Card Counter Instruction Manual.
Cannot print.
This message is displayed if you press “PRINT” or “TEST
PRINT” keys without making a plate immediately after a
master setting error or master ejection error, or when the
confidential safeguard function is “ON”.
Printing is not complete. Either press “PRINT” key to resume
printing or press “CLEAR” key to clear the counter.
A paper jam has occurred in the paper path of sorter A. Re-
move the jammed paper.
For details, see the Sorter Instruction Manual.
A paper jam has occurred in the sorter bridge. Remove the
jammed paper.
For details, see the Sorter Instruction Manual.
A paper jam has occurred in the paper path of sorter B. Re-
move the jammed paper.
For details, see the Sorter Instruction Manual.
The sorter door is open. Close the sorter door.
For details, see the Sorter Instruction Manual.
The stapler door is open. Close the stapler door.
For details, see the Sorter Instruction Manual.
The stapler of sorter A is out of staples. Load staples.
For details, see the Sorter Instruction Manual.
The stapler of sorter B is out of staples. Load staples.
For details, see the Sorter Instruction Manual.
Note error code (EXXX).
Turn the power “OFF” and back “ON” again.
If the machine does not operate normally, call the service
person and describe the error code and conditions that led to
the situation as clearly as possible.
Error Messages
PLEASE WAIT
RE-INSERT CARD
CANNOT PRINT
PRINTING
[C301] SORTER JAM 1
[C302] SORTER JAM 3
[C303] SORTER JAM 32
[C304] SORTER DOOR OPEN
[305] STAPLER DOOR OPEN
[C306] NO STAPLES
[C307] NO STAPLES 2
[EXXX] CALL HE SERVICE PERSON
Message Countermeasure
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