EFI Fiery ES IC-418 - Imageviewer; Troubleshooting Connections; Command Workstation Does Not Respond

For information about using IEVE, see Fiery Productivity Package.
ImageViewer
ImageViewer allows you to soft proof and adjust colors in a job before it is printed.
Use the preview in ImageViewer on a job to verify job placement, orientation, and content, as well as color accuracy.
If the job contains halftone screened settings, the preview shows a composite view of all separations at the dot level.
You can select to display the plate data for each process color independently or in combination with the other colors,
allowing inspection of individual plate data or a combination of any range of plates. The job must be processed and
held.
ImageViewer is available with Fiery Productivity Package. For information about using ImageViewer, see Fiery
Productivity Package and Fiery Command WorkStation Help.
Troubleshooting connections
If you cannot connect to the Fiery ES or locate the Fiery ES from your computer, contact the network administrator.
The administrator may need to troubleshoot your network connections and check settings on the servers that you
print to. If settings have changed, it may be necessary to reconfigure the Fiery ES (see Configuration and Setup).
If you can connect to the Fiery ES with another utility, you may need to reconfigure the Command WorkStation
connection to the Fiery ES.
If you configured the Fiery ES and set up client computers and network servers according to the instructions in
Configuration and Setup, print a Test Page. If you can print the Test Page but still cannot print a document from a
remote computer, contact your network administrator to troubleshoot the network connection.
If you cannot connect and cannot print a Test Page, check the printer control panel for error messages.
Command WorkStation does not respond
You can try different actions when Command WorkStation does not respond.
If the Command WorkStation windows do not update:
•
Log off and then quit Command WorkStation.
•
Restart Command WorkStation or restart the computer.
If the Command WorkStation windows do not update or no jobs are displayed, and the mouse has no effect (you
cannot select a job or a window, use a right mouse command, or select a menu item), the Fiery ES is offline or
network communication has failed.
To force an exit from Command WorkStation:
•
Windows: Press Ctrl-Alt-Delete and use the Task Manager to close Command WorkStation.
•
Mac OS X: Choose Apple menu > Force Quit, select Command WorkStation, and then click Force Quit. Or, press
Command+Option+Esc, select Command WorkStation, and then click Force Quit.
Utilities
Command WorkStation
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