•
At the Fiery ES, disconnect and reconnect the network cable, and then try printing a Test Page or Configuration
page.
•
If printing fails, restart the Fiery ES.
Create a job error report
If you encounter any errors while processing or printing a job, you can create a job error report in Command
WorkStation for troubleshooting purposes.
The job error report can be sent to technical support.
1 Select a job in the Printed or Held list in Command WorkStation.
Only one job error report can be created at a time. If multiple jobs are selected in Job Center, the Create Error
Report button is not available.
2 On a Windows computer, press Ctrl and right-click the job. On a Mac OS computer, press Command (Mac OS)
and right-click the job.
3 Click Create Error Report.
4 Enter the information in the Create Error Report dialog.
Note: See the "Troubleshooting" chapter in Configuration and Setup for information that we recommend you
provide.
Utilities
Command WorkStation
19
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