EFI Fiery ES IC-418 - Network Connectivity Issues

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Save the job error report to a specified folder.
Runtime error messages
Error messages related to canceling jobs and printing, including Disk Full messages and alerts about loading media,
may display.
Printer not found
Most failures to find a printer on the network are due to a missing or conflicting name or IP address for the Fiery ES.
On the Fiery ES:
•
Make sure that the host name (DNS name) is entered at Configure > Fiery Server > Server Name. For more
information, see Command WorkStation Help.
On each Windows or Mac client computer:
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Ping the Fiery ES from the client computer, and perform standard troubleshooting of any connection issues.
•
If standard troubleshooting does not resolve the issue, then you can specify the Fiery ES host name (DNS name)
in the hosts file.
Note: Once you specify the host name on the client computer, it must be updated each time the name changes.
•
To allow Command WorkStation and other Command WorkStation utilities on the client computer to connect
to the Fiery ES, the Fiery ES IP address or DNS name must be configured in the server list. For more information,
see Utilities.
Cannot connect to the Fiery ES with Command WorkStation
If a problem occurs while you are connecting to the Fiery ES, an error message is displayed.
The problem can occur when:
•
The Fiery ES is initially turned on.
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The Fiery ES restarts.
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You have changed settings affecting the server address and have not reconfigured the connection to the server.
If you experience this problem, try the following solutions, in this order:
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A remote computer running utilities or WebTools may be interfering by obtaining status information. If
possible, close the remote application, and try to connect again.
•
Restart the Command WorkStation software and try to connect again.
•
Restart the Fiery ES.
Configuration and Setup
Troubleshooting
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