Tips for troubleshooting
97
…during metering / during meter imprint setting
Jam / machine blocked Turn off the optimail 30. Wait at least one minute.
Turn the optimail 30 on again.
Metering is impossible/
optimail 30 is not ready
for metering
No access card inserted.
Insert access card (USER or MASTER).
Card reader does not recognize access card.
Remove access card and insert it again.
No valid postage was set.
Set postage
(see Chapter 4.1, page 23)
.
No more postage credit in the postage meter.
Load new postage
(see Chapter 10, page 56)
.
The last postage loading / last connection to the
Teleset data center was too long ago.
Perform Teleset function (amount of $ 0 is sufficient).
Ribbon cassette is missing.
Insert new ribbon cassette
(see Chapter 14.2, page 86)
.
Poor imprint quality
(e.g. imperfections,
distorted imprint)
Envelope paper quality does not meet specification or
too great thickness differences in the imprint area of
the letter.
Only use material that meets the specifications
(see page 113)
.
Heed the comprehensive notes on how to avoid poor
imprints
(see page 33)
.
The use of a label may solve this issue.
If these measures fail to correct the error:
Call the after-sales service.
Problem Possible cause and remedy
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