Troubleshooting Tables
303
2. If a double-sided document is
jammed underneath the inner
cover, open it and turn the green
wheel to remove the document.
3. Close the inner cover, and then
the document feeder cover.
4. If no document is found, lift the
document feeder carefully and
remove the document
underneath if found. Close the
document feeder.
5. If no document is found in the
previous step, lift the document
feeder tray and remove the
document underneath.
6. Gently lower the document feeder tray.
Troubleshooting Tables
If you are experiencing difficulties using the machine, check the suggestions in the
following tables for advice. If this does not remedy the problem, refer to Fault Clearance
Procedure on page 293.
Symptom Recommendation
The machine will not power on. • Check the power cord.
• Check that the power switch is in the ON
position.
• Check that the RESET button on the back
of the machine is not in the tripped
(popped up) position. Push the button to
reset.
• Check that the AC outlet is supplying
voltage. Connect another appliance to the
outlet to verify the voltage supply.
The document will not feed through the
document feeder.
• Check that the document feeder is not
overloaded. The document feeder can
hold a maximum of 50 sheets.
• Check that the document is fully inserted
into the document feeder.
The machine does not display the Tandem
Tray Module (or one of the paper trays) as
one the Paper Supply selections.
• Check that no paper trays are open. If a
tray is ajar, the machine cannot sense its
connection.
• Open and close each paper tray and the
Tandem Tray Module. If this does not
rectify the problem, then power the
machine off and then on.
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