17 Problem Solving
316
Screen Messages
Along with fault codes, the following messages are displayed on the touch screen in
some occasions.
Output Quality
When image quality of the printed result is poor, choose the closest symptom in the
following table, and perform the required remedy.
If image quality is not improved by performing the relevant remedy, contact our
Customer Support Center.
Message Description and Remedy
A fault has occurred.
Switch off the machine. Ensure that the
screen disappears before switching it on.
If the problem persists, call for service.
(xxx-yyy)
A fault has occurred. Switch off the machine
and wait until the touch screen is turned off
completely, and then restart the machine. If
the problem persists, write down the fault
code (xxx-yyy) displayed on the screen.
Switch off the machine and contact our
Customer Support Center.
A fault has occurred. The machine has
rebooted. If the problem persists, call for
service. (xxx-yyy)
The machine was restarted due to a fault.
Resume normal operations. If the problem
persists, contact our Customer Support
Center.
Processing has been cancelled due to an
error.
See User Guide for information on fault code.
(xxx-yyy)
The machine operation has stopped due to a
fault. Restart the job.
Symptoms Check Remedy
The copy is dirty. Is the document glass or the
document cover dirty?
Clean the document glass or the document
cover.
Is the document made of
highly transparent material
like a transparency?
If the document is highly transparent,
marks on the document cover will be
copied. Place a white sheet of paper on the
document and make a copy.
Is the document colored, of
a rough texture or a
blueprint?
Either adjust the copy density or image
quality and then retry copying.
Are you making copies of
glossy printing paper?
Glossy printing paper easily sticks to the
document glass, and shadows are
sometimes copied and reproduced as dirt.
Place a transparency or highly transparent
film under the document and retry copying.
The copy has
black lines
Is the scanning glass on the
feeder dirty?
Clean the document glass.
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