Error Code
413
Problem Solving
13
016-345
016-347
016-348
016-350
016-351
016-360
016-362
016-363
016-364
016-365
016-366
016-367
016-368
016-369
016-370
016-371
016-372
016-373
016-374
016-375
016-376
016-377
016-378
016-379
016-380
016-381
016-382
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
016-400
[Cause] The user name and password for 802.1x authentication does not
match.
[Remedy] Confirm and correctly enter the user name or password. If the
error still is not resolved, check whether the network environment
is set correctly.
016-401
[Cause] The 802.1x authentication method cannot be processed.
[Remedy] Set the authentication method of the machine to the same
method as set for the authentication server.
016-402
[Cause] The authentication connection timed out.
[Remedy] Confirm the network connection and switch setting of the
authentication device physically connected to the machine via a
network, and check whether it is connected to the machine
correctly.
016-403
[Cause] The root certificate did not match.
[Remedy] Confirm the authentication server and store the root certificate of
the server certificate of the authentication server into the
machine.
If you cannot acquire the root certificate of the server certificate,
set [Server Certificate Verification] of [IEEE 802.1x Settings] to
[Disabled] on the touch screen.
016-404
[Cause] An internal error occurred.
[Remedy] Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
Error Code Cause and Remedy
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