Error Code
417
Problem Solving
13
016-527
[Cause] LDAP server SSL authentication error. This is an SSL
authentication internal error.
[Remedy] An error occurred in the software. Contact our Customer Support
Center.
016-528
[Cause] You are logged out of the smart card authentication mode while
scanning the data with digital signature.
[Remedy] Log in to the machine with the smart card, and then execute the
operation again.
016-529
[Cause] An error occurred when connecting to the Remote Download
server. There was no response from the server within the
specified time (45 seconds).
[Remedy] Confirm the network connection. Check whether the Remote
Download server is correctly set on the network.
016-533
[Cause] Kerberos server authentication protocol error
[Remedy] The time difference between the machine and the Kerberos
server exceeded the clock skew limit value set on the Kerberos
server. Check whether the clocks on the machine and Kerberos
server are correctly set. Also check whether the summer time and
the time zone are correctly set on the machine and Kerberos
server.
016-534
[Cause] Kerberos server authentication protocol error
[Remedy] The domain set on the machine does not exist on the Kerberos
server, or the Kerberos server address set on the machine is
invalid for connection. Check whether the domain name and the
server address have been correctly set on the machine. For
connection to Windows 2000 or Windows 2003 Server, specify
the domain name in uppercase.
016-535
[Cause] The specified file does not exist on the Remote Download server.
[Remedy] Confirm the file.
016-536
[Cause] An error occurred when accessing the DNS prior to connecting to
the Remote Download server.
[Remedy] Confirm the connection with the DNS. Also check whether the
Remote Download server name is registered to the DNS.
016-537
[Cause] Could not connect to the Remote Download server. The port of
the destination Remote Download server is not open.
[Remedy] Confirm the port in the network settings.
016-538
[Cause] An error occurred when writing the remote download file to the
hard disk. The file obtained from the Remote Download server
could not be written to the hard disk.
[Remedy] Confirm the amount of available space, and delete files that are
no longer required. Alternatively, replace the hard disk.
016-539
[Cause] Kerberos server authentication protocol error
[Remedy] An error occurred in the software. Contact our Customer Support
Center.
016-543
[Cause] The specified domain was deleted from ApeosWare
Authentication Management or ApeosWare Authentication Agent.
[Remedy] Select [Refresh] on the [Domain] screen, and update the domain
information, or add the domain to ApeosWare Authentication
Management or ApeosWare Authentication Agent.
Error Code Cause and Remedy
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