13 Problem Solving
452
Problem Solving
13
027-516
[Cause] Probable causes are as follows:
1) The SMB server of the destination computer cannot be found
while transferring data using SMB of the Scan to PC service
(TCP/IP session establishment failed).
2) The SMB server specified as the destination does not respond
to the machine while transferring data using SMB of the Scan
to PC service.
3) Failed to name resolution of the SMB server specified as
destination to transfer data using SMB of the Scan to PC
service.
[Remedy] 1) Take one of the following measures:
- Check whether the network cable is connected.
- For communications over subnet, confirm the WINS server
settings, and check whether the server address can be
resolved correctly.
- File Sharing service (communicating via port 137 (UDP), port
138 (UDP), and port 139 (TCP)) is authorized for the Firewall
settings of the destination SMB server.
2) Check whether the file sharing service is enabled on the
destination SMB server.
- The file sharing service of Microsoft network is enabled.
If the error still is not resolved, check the following setting.
- NetBIOS over TCP/IP for TCP/IP is activated.
3) Take one of the following measures:
- When the destination SMB server name is specified using the
FQDN (example: mypc01.fuji0.co.jp), confirm that the DNS
server address is set correctly in the Connectivity & Network
Setup of the machine.
- If the connection with the DNS server has any problem, check
whether the destination server name set in the machine is
registered on the DNS server.
027-518
[Cause] The machine failed to transfer data using SMB of the Scan to PC
service because the specified password was incorrect.
When the server is Macintosh, the specified user may not have
been registered as a user who is permitted to use Windows
Sharing.
[Remedy] Confirm the password for the shared folder.
When the server is Macintosh, specify a user who is permitted to
use Windows Sharing.
Error Code Cause and Remedy
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