13 Problem Solving
454
Problem Solving
13
027-525
[Cause] During forwarding using SMB of the Scan to PC service, a file
could not be deleted from the SMB server because of one of the
following reasons:
z
The file does not exist.
z
The file is opened.
z
The specified file name is being used as a directory.
[Remedy] Check whether the file is not being used by another user at the
specified save location.
027-526
[Cause] The machine failed to delete the lock directory on the SMB server
while transferring data using SMB of the Scan to PC service.
[Remedy] If the lock directory (*.LCK) exists in the destination, delete it
manually, and then execute the operation again.
027-527
[Cause] During forwarding using SMB of the Scan to PC service, a folder
could not be deleted from the SMB server because of one of the
following reasons:
z
The file does not exist.
z
The directory is not empty.
z
The specified directory name does not exist.
[Remedy] Check whether the file is not being used by another user at the
specified save location.
027-528
[Cause] The machine failed to transfer data using SMB of the Scan to PC
service because no space is available at the save location on the
SMB server.
[Remedy] Check whether the save location has free space.
027-529
[Cause] The machine failed to transfer data using SMB of the Scan to PC
service because an unexpected error has been received from the
SMB server, or an unexpected internal error has occurred on the
machine.
[Remedy] Contact our Customer Support Center.
027-530
[Cause] There are duplicate file names.
[Do Not Save] is set as a handling method when names are
duplicated for scanned files.
[Remedy] Set the process to be executed when file names are duplicate to
other than [Do Not Save].
027-531
[Cause] Detected an incorrect filing policy (when add was selected) after
connecting to the server.
[Remedy] When [Rename New File] is set as the process to be executed
when file names are duplicate, confirm that the file format is not
multi-page.
027-532
[Cause] Failed to access the NEXTNAME.DAT file.
[Remedy] When [Rename New File] is set as the process to be executed
when file names are duplicate, check the NEXTNAME.DAT file is
correct.
027-533
[Cause] An internal error occurred.
[Remedy] Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
027-543
[Cause] The SMB server (NetBIOS) name is invalid.
[Remedy] Check whether the server name of the SMB server is correct.
Error Code Cause and Remedy
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