Herma 500 - Service and Customer Support

Service and customer support
100 1.10 GB (2019/02/28)
Service and customer support
In the service portal you will find all information about service and technical support for the HERMA labelling
solutions – available 24/7 and from anywhere in the world. Whether you have questions about your order or need
help because your applicator is not working, the HERMA service portal provides you with a single platform for all
your concerns. You only need to request access once and then you have access to the portal as well as to our
integrated online shop for replacement parts (formerly HERMA Components). The content is continuously
expanded and updated, including on the basis of customer feedback. Because we guarantee that our customers
can rely on our applicators and labelling systems at any time.
Our portal also offers additional information about your applicator that goes beyond these operating instructions,
for example explanatory videos, troubleshooting information, expanded versions of the operating instructions with
additional illustrations, replacement parts lists and much more. You can also book maintenance and service visits
and order replacement parts.
You can also visit the portal to gain information on the following topics:
 Registering your applicator
 Upgrading your applicator’s functions
 Remote access to your applicator
https://www.herma.com/machines
We’re at your service.
Note: Log in to the portal as a user to use these additional functions. In order to download the latest version of the
software or back up your firmware, you must also register your basic unit(s) in the portal. The menu items for
software/firmware can be found under the “Startup” menu item. The menu items are named “Register HERMA 500
base unit” or “Your HERMA 500 base units”.