Documentation HERMA 500
1.10 GB (2019/02/28) 101
Malfunctions and troubleshooting
Malfunctions and Troubleshooting
Authorised Staff
User 2 – for general activities and non-critical settings
Technician – for more advanced parameter settings and mechanical settings
Specialist – for replacing components
Observe the information in the “What to Do in an Emergency” and “Measures in Case of Fire” sections.
For each message the program contains an explanation about the cause and possible solution, which you can
access by tapping the info button or, if the message list is open, by tapping directly on the message. See the
“Troubleshooting” section.
In case of malfunctions or faults that you cannot correct yourself, please contact our nearest customer support
centre. See the “Customer Support” section.
The following section contains a table with possible (mechanical) malfunctions that you can correct by yourself.
Malfunction // Cause // Solution
Applicator does not start up
No mains voltage.
=> Connect applicator to mains.
Applicator not switched on.
=> Activate switch on applicator housing.
Plug connections loose.
=> Check plug connections and make sure union nuts are screwed on tightly.
Drive faulty.
=> Replace the base unit.
Applicator does not dispense label
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