HID HDP5000 User Manual

All rights reserved HID Global Corporation
HDP5000 High Definition Card Printer/Encoder User Guide L000950 Rev 1.8
169
Troubleshooting with the LCD Error Message Table
LCD Error Message Cause Solution
No Smart Encoder
(PC Error Message
No. 33)
You are trying to send
encoding data, but the
Printer is not configured with
this Encoder type.
To cancel, click on Cancel
Print.
Printing Error
(PC Error Message
No. 107)
An error was detected during
printing.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
Reboot Required
(PC Error Message
Nos. 9, 65, 67, and
163)
Unspecified system error
detected by the Printer
Firmware.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
Reinsert Ribbon
(PC Error Message
No. 141)
The Ribbon must be
reinserted for proper
functioning of the Printer.
Reinsert the Ribbon or press
Resume.
Remove Card
(PC Error Message
No. 68)
A card is jammed in the Print
Station or card flipping area
of the Printer.
Clear the jam and press
Cancel.
Remove Ribbon
(PC Error Message
No. 139)
The print Ribbon is not
installed properly or has
been damaged.
Verify the correct Ribbon is
installed in the Ribbon
Cartridge.
Remove it and replace it with
the correct Ribbon.
Remove Lam Mtl
(PC Error Message
No. 210)
Single Sided Lam job
specified but the material is
loaded in both Modules.
Remove either Lamination
Cartridge.

HID HDP5000 Specifications

General

Print Resolution	300 dpi
Interface	USB
Print Technology	Dye sublimation
Card Capacity	100-card input hopper
Connectivity	USB 2.0
Print Capability	Single-sided
Operating System Support	Windows 7, 8, 10
Card Sizes	CR80 (standard credit card size)