Troubleshooting/Service 
4/07  UDC2500 Universal Digital Controller Product Manual  173 
Procedure #9 
Table 7-13 explains how to troubleshoot a Communications failure 
Table 7-13  Troubleshooting an Ethernet Communications Failure 
Step  What to do  How to do it 
1 
Check the IP address, Subnet 
Mask address and Gateway 
address settings. 
See the PIE Tool Manual. 
2 
Check if the Ethernet Connection 
is active. 
Looking into the instrument, there should be steady 
green LED.  If this is not present, then the 
instrument is not seeing a valid Ethernet 
connection.  See Section 
2.7 for wiring diagrams.  A 
second green LED will blink during actual Ethernet 
transactions. 
3 
Change Ethernet 
Communications board. 
Installation instructions provided with new 
board. 
4 
Change Controller   
Procedure #10 
Table 7-14 explains how to troubleshoot Auxiliary Proportional Output failure 
symptoms. 
Table 7-14  Troubleshooting Auxiliary Output Failure 
Step  What to do  How to do it 
1 
Make sure the controller is 
configured for Auxiliary Output 
and the proper range (4 to 20 or 
0 to 20) is configured. 
Make Options Set Up group function prompt 
AUX OUT any selection other than NONE.  If 
this prompt does not show up, check if DIG IN 
2 is enabled.  If so, then as Auxiliary Ouptut 
and Digital Input 2 are mutually exclusive, you 
must chose which one of these features you 
wish to use. 
Make the Options Set UP group function 
prompt CRANGE = 4–20 or 0–20 per your 
application. 
Refer to 
Section 3 - Configuration. 
2 
Check the field wiring.  Output impedance must be less than or equal 
to 1000 ohms. 
3 
Check the output.  Change the AUX OUT selection to OUTPUT.  
Put the controller into Manual mode and 
change the output from 0 % to 100 % (4-20 
mA). Use a DC milliammeter at the rear 
terminals to verify the output. 
4 
Recalibrate the Auxiliary output.  Refer to 
Section 6 - Output Calibration for 
details. 
5 
Change Auxiliary Output board.  Installation instructions provided with new 
board. 
6 
Change Controller