736 Implementing the IBM Storwize V5000 Gen2 with IBM Spectrum Virtualize V8.1
Support information can be downloaded with or without the latest statesave, as shown in
Figure 12-110.
Figure 12-110 Collect Logs panel in the Service Assistance Tool
Accessing the SAT by using the technician port
If your system or one of your node canisters is inaccessible through the administrative
network, you can connect a personal computer directly to the technician port on the node
canister to access the Service Assistant Tool.
Complete the following steps:
1. Configure Dynamic Host Configuration Protocol (DHCP) on the Ethernet port of the
personal computer to connect to the node canister.
Alternatively, if the personal computer does not support DHCP, configure the static IPv4
address 192.168.0.2 on the port.
2.
On the Storwize V5010 system or Storwize V5020 system, reenable the technician port by
completing the following steps:
a. Create a text file with the satask chserviceip -techport enable -force command.
b. Save the file as satask.txt in the root directory of the Universal Serial Bus (USB) stick.
c. Insert the USB stick in the USB port of the node that you want to service.
d. Wait until no write activity is recognized and remove the USB stick.
3. Connect an Ethernet cable between the port on the personal computer and the technician
port. The technician port is labeled with a T on the rear of the node canister.
4. Open a supported web browser on the personal computer and browse to the
http://192.168.0.1 URL.
Note: This procedure starts the initialization tool if the node canister that is being serviced
is in the candidate state, if no system details are configured, and if the partner node is not
in the active state.
Note: The Storwize V5030 systems have a dedicated technician port that is always
enabled so this step is unnecessary.
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