Appendix A. Company information worksheet
IBM service representatives use the information that is provided on the company
information worksheet to customize your IBM storage complex. When you use any
of the remote support features, the TSSC sends this information to IBM so an IBM
service representative can contact you.
Table 46. Company information worksheet
Required information Description Your information
Business company name The full name of your company. IBM
service representatives use this
information to identify your company
when they receive Call Home reports
from your IBM storage system. Ensure
that the company name provided is
consistent with all other machines that
correspond to your IBM customer
account.
Customer number The IBM-assigned customer number for
your company. This is provided by the
customer.
Country code The two-character code that must be
used in order to reach your country by
phone or fax, from another country.
This is not the three-digit RETAIN
country code.
See Table 47 on page 141.
Frame range number This value is specific for setting the IP
address range for a TSSC connection
(172.31.1.xxx). These ranges are set in
units of 10 for standalone servers. For
example: standalone server 1 would be
frame range 10, standalone server 2
(connected to the same TSSC) would be
frame range 20, etc.
When clustering a second server, the
frame range number entered should be
the same number used for the first
frame. For example: 10 for the original
server's frame number (172.31.1.10), and
when prompted, enter 10 for the second
node. The system will automatically
assign the frame range to 15 and the IP
of the second node (in this case:
172.31.1.15).
To check the original server's IP
address, view the Attached System list
on the TSSC, where the last octet of the
IP address is the frame number
(172.31.1.10 = 10).
SMTP Server ID / IP address
© Copyright IBM Corp. 2011 139
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