IS620P User Manual                                                                                            Chapter 6 Troubleshooting
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20. Er.420: Power cable phase loss
Cause: 
 
•
One phase or two phases get lost on the three-phase servo drive.
Cause Conrming Method Corrective Action
1. The RST cables are 
not connected well.
 
•
Check whether the RST cables 
on the servo drive side and the 
non-servo drive side are in good 
condition and connected securely.
Replace the cables and 
connect the main circuit 
correctly.
2. The single-phase 
power is supplied to the 
three-phase servo drive.
 
•
Conrm the power input 
specication and the actual input 
voltage. Check whether the input 
voltage of each phase of the 
main circuit satises the following 
specication: 
220 V drive:
Effective value: 220 to 240 V
Allowed error: -10% to 10% (198 to 
264 V)
380 V drive:
Effective value: 380 to 440 V
Allowed error: -10% to 10% (342  to 
484 V)
 
•
For the servo drive of 0.75 
kW (H01-02 = 5), it can be 
applied by single-phase 
power supply.
 
•
If the input voltage satises 
the left specication, you can 
set H0A-00 = 2 (Forbid faults 
and alarms)
 
•
If the input voltage does not 
satisfy the left specication, 
replace the power supply or 
adjust power capacity.
3. The three-phase power 
supply is unbalanced or 
the voltage is too low.
4. The servo drive is 
faulty.
 
•
The fault remains after the main 
circuit is powered off and re-
powered on several times.
Replace the servo drive.