Chapter 6 Troubleshooting                                                                                            IS620P User Manual                                                 
- 138 -
21. Er.430: Control power undervoltage
Cause: 
 
•
220 V drive: normal value: 310 V, overvoltage level: 200 V
 
•
380 V drive: normal level: 540 V, overvoltage level: 380 V
Cause Conrming Method Corrective Action
1. The control power is 
unstable or fails.
 
•
Check whether the servo drive is in 
the process of cutting off the control 
power (L1C, L2C) or instantaneous 
power failure occurs.
Re-power on the servo drive. 
If the fault is abnormal power 
failure, keep power supply 
stable.
 
•
Check whether the input voltage of 
control cables satises the following 
specication: 
220 V drive: 
Effective value: 220 to 240 V
Allowed error: -10% to 10% (198 to 
264 V)
380 V drive: 
Effective value: 380 to 440 V
Allowed error: -10% to 10% (342 to 
484 V)
Increase the power capacity. 
2. The control power 
cables are in poor 
contact.
 
•
Check whether the control cables 
are well connected and whether the 
voltage of the control cables satises 
the preceding specication.
Re-connect it or replace the 
control cables.
22. Er.500: Servo motor overspeed
Cause: 
 
•
The actual speed of the servo motor exceeds the overspeed level.
Cause Conrming Method Corrective Action
1.The UVW phase 
sequence is incorrect.
 
•
Check whether the UVW phase 
sequence on the servo drive side is 
consistent with that on the motor side.
Connect the UVW cables 
according to the correct 
phase sequence.
2. The setting of H0A-08 
is incorrect.
 
•
Check whether the overspeed level 
is smaller the actual maximum motor 
speed.
Overspeed level = 1.2 times of 
maximum motor speed (H0A-08 = 0)
Overspeed level = H0A-08 (H0A-08 ≠ 
0, and H0A-08 < 1.2 times of maximum 
motor speed)
Reset the overspeed 
level according to actual 
mechanical requirement.