Lenovo ThinkServer sd350 - Page 58

FixesorworkaroundsformanyproblemsmightbeavailableinupdatedUEFIfirmware,
devicefirmware,ordevicedrivers.Todisplayalistofavailableupdatesfortheserver,goto
http://www.lenovo.com/support.
Attention:Installingthewrongfirmwareordevice-driverupdatemightcausetheserverto
malfunction.Beforeyouinstallafirmwareordevice-driverupdate,readanyreadmeandchange
historyfilesthatareprovidedwiththedownloadedupdate.Thesefilescontainimportant
informationabouttheupdateandtheprocedureforinstallingtheupdate,includinganyspecial
procedureforupdatingfromanearlyfirmwareordevice-driverversiontothelatestversion.
Important:Someclustersolutionsrequirespecificcodelevelsorcoordinatedcodeupdates.If
thedeviceispartofaclustersolution,verifythatthelatestlevelofcodeissupportedforthe
clustersolutionbeforeyouupdatethecode.
a.Installmanualsystemupdates.
1.Determinetheexistingcodelevels.
InThinkServerDiagnosticsToolorLenovoToolsCenterSuiteCLI,collectlogandclick
htmltoviewsystemfirmwarelevelsandoperating-systemlevels.
2.Downloadandinstallupdatesofcodethatisnotatthelatestlevel.
Todisplayalistofavailableupdatesfortheserver,gotohttp://www.lenovo.com/support.
Whenyouclickanupdate,aninformationpageisdisplayed,includingalistofthe
problemsthattheupdatefixes.Reviewthislistforyourspecificproblem;however,evenif
yourproblemisnotlisted,installingtheupdatemightsolvetheproblem.
Step5.Checkforandcorrectanincorrectconfiguration.Iftheserverisincorrectlyconfigured,a
systemfunctioncanfailtoworkwhenyouenableit;ifyoumakeanincorrectchangetotheserver
configuration,asystemfunctionthathasbeenenabledcanstopworking.
a.Makesurethatallinstalledhardwareandsoftwarearesupported.
Seehttp://www.lenovo.com/us/en/serverproven/toverifythattheserversupportsthe
installedoperatingsystem,optionaldevices,andsoftwarelevels.Ifanyhardwareorsoftware
componentisnotsupported,uninstallittodeterminewhetheritiscausingtheproblem.You
mustremovenonsupportedhardwarebeforeyoucontactLenovooranapprovedwarranty
serviceproviderforsupport.
b.Makesurethattheserver,operatingsystem,andsoftwareareinstalledandconfigured
correctly.
Manyconfigurationproblemsarecausedbyloosepowerorsignalcablesorincorrectlyseated
adapters.Youmightbeabletosolvetheproblembyturningofftheserver,reconnecting
cables,reseatingadapters,andturningtheserverbackon.Forinformationaboutperforming
thecheckoutprocedure,see“Aboutcheckoutprocedure”onpage43.Forinformationabout
configuringtheserver,seeChapter2“Configurationinformationandinstructions”onpage31.
Step6.Seecontrollerandmanagementsoftwaredocumentation.
Iftheproblemisassociatedwithaspecificfunction(forexample,ifaRAIDharddiskdriveis
markedofflineintheRAIDarray),seethedocumentationfortheassociatedcontrollerand
managementorcontrollingsoftwaretoverifythatthecontrolleriscorrectlyconfigured.
ProblemdeterminationinformationisavailableformanydevicessuchasRAIDandnetwork
adapters.
ForproblemswithoperatingsystemsorLenovosoftwareordevices,goto
http://www.lenovo.com/support.
42LenovoThinkServersd350ServerType5493,LenovoThinkServern400EnclosureType5495InstallationandServiceGuide