Lenovo ThinkServer sd350 - Checkout Procedure

Step7.CheckfortroubleshootingproceduresandTECHtips.
TroubleshootingproceduresandRETAINtipsdocumentknownproblemsandsuggestedsolutions.
TosearchfortroubleshootingproceduresandRETAINtips,gotohttp://www.lenovo.com/support.
Step8.Usethetroubleshootingtables.
See“Troubleshootingbysymptom”onpage49tofindasolutiontoaproblemthathasidentifiable
symptoms.
Asingleproblemmightcausemultiplesymptoms.Followthetroubleshootingprocedureforthe
mostobvioussymptom.Ifthatproceduredoesnotdiagnosetheproblem,usetheprocedurefor
anothersymptom,ifpossible.
Iftheproblemremains,contactLenovooranapprovedwarrantyserviceproviderforassistance
withadditionalproblemdeterminationandpossiblehardwarereplacement.Toopenanonline
servicerequest,gotohttp://www.lenovo.com/support.Bepreparedtoprovideinformationabout
anyerrorcodesandcollecteddata.
Undocumentedproblems
Ifyouhavecompletedthediagnosticprocedureandtheproblemremains,theproblemmightnothavebeen
previouslyidentifiedbyLenovo.Afteryouhaveverifiedthatallcodeisatthelatestlevel,allhardwareand
softwareconfigurationsarevalid,andnodiagnosticsLEDsorlogentriesindicateahardwarecomponent
failure,contactLenovooranapprovedwarrantyserviceproviderforassistance.
Toopenanonlineservicerequest,gotohttp://www.lenovo.com/support.Bepreparedtoprovideinformation
aboutanyerrorcodesandcollecteddataandtheproblemdeterminationproceduresthatyouhaveused.
Servicebulletins
Lenovocontinuallyupdatesthesupportwebsitewiththelatesttipsandtechniquesthatyoucanusetosolve
problemthatyoumighthavewiththeLenovoThinkServersd350Serverserver.
TofindservicebulletinsthatareavailablefortheLenovoThinkServersd350Serverserver,goto
http://www.lenovo.com/supportandsearchfor5493and5495,andretain.
Checkoutprocedure
Thecheckoutprocedureisthesequenceoftasksthatyoushouldfollowtodiagnoseaproblemintheserver.
Aboutcheckoutprocedure
Beforeyouperformcheckoutprocedurefordiagnosinghardwareproblems,reviewthefollowinginformation.
•Readthesafetyinformationthatbeginsonpage“Safety”onpagev.
•LenovoThinkServerDiagnostics(LTD)providestheprimarymethodsoftestingthemajorcomponentsof
theserver,suchasmemoryandharddiskdrives.Ifyouarenotsurewhetheraproblemiscausedby
thehardwareorbythesoftware,youcanusethediagnosticprogramstoconfirmthatthehardwareis
workingcorrectly.
•Iftheserverishaltedandnoerrormessageisdisplayed,see“Troubleshootingbysymptom”onpage49
and“Solvingundeterminedproblems”onpage60.
•Forinformationaboutpower-supplyproblems,see“Solvingpowerproblems”onpage59and“Power
problems”onpage57,.
Chapter3.Troubleshooting43