Chapter3.Troubleshooting
Thischapterdescribesthediagnostictoolsandtroubleshootinginformationthatareavailabletohelp
yousolveproblemsthatmightoccurintheserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixC
“Gettinghelpandtechnicalassistance”onpage171formoreinformation.
Starthere
Youcansolvemanyproblemswithoutoutsideassistancebyfollowingthetroubleshootingproceduresin
thisdocumentationandontheWorldWideWeb.
Thisdocumentdescribesthediagnosticteststhatyoucanperform,troubleshootingprocedures,and
explanationsoferrormessagesanderrorcodes.Thedocumentationthatcomeswithyouroperatingsystem
andsoftwarealsocontainstroubleshootinginformation.
Diagnosingaproblem
BeforeyoucontactLenovooranapprovedwarrantyserviceprovider,followtheseproceduresintheorder
inwhichtheyarepresentedtodiagnoseaproblemwithyourserver.
Step1.Returntheservertotheconditionitwasinbeforetheproblemoccurred.
Ifanyhardware,software,orfirmwarewaschangedbeforetheproblemoccurred,ifpossible,
reversethosechanges.Thismightincludeanyofthefollowingitems:
•Hardwarecomponents
•Devicedriversandfirmware
•Systemsoftware
•UEFIfirmware
•Systeminputpowerornetworkconnections
Step2.ViewtheSystemerrorLEDsandeventlogs.
Theserverisdesignedforeaseofdiagnosisofhardwareandsoftwareproblems.
•SystemerrorLEDs:See“Frontview”onpage21forinformationaboutthedescriptionsof
theLEDs.
•Eventlogs:Seeforinformationaboutnotificationeventsanddiagnosis.
•Softwareoroperating-systemerrorcodes:Seethedocumentationforthesoftwareor
operatingsystemforinformationaboutaspecificerrorcode.Seethemanufacturer'swebsite
fordocumentation.
Step3.RunLenovoThinkServerDiagnostics(L TD)/LenovoToolsCenterSuiteCLIandcollectsystem
data.
RunLenovoThinkServerDiagnostics(LTD)/LenovoToolsCenterSuiteCLItocollectinformation
aboutthehardware,firmware,software,andoperatingsystem.Havethisinformationavailable
whenyoucontactLenovooranapprovedwarrantyserviceprovider.
Step4.Checkforandapplycodeupdates.
©CopyrightLenovo
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