000000000000
000000000000
000000000000
000000000000
000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
000000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
0000000000000000000000000000
Figure15.IDlabelonthefrontoftheserverandthechassis
•Machinetypeandmodel
•Microprocessororharddiskdriveupgrades
•Failuresymptom
–Doestheserverfailthediagnostictests?
–Whatoccurs?When?Where?
–Doesthefailureoccuronasingleserveroronmultipleservers?
–Isthefailurerepeatable?
–Hasthisconfigurationeverworked?
–Whatchanges,ifany,weremadebeforetheconfigurationfailed?
–Isthistheoriginalreportedfailure?
•Diagnosticprogramtypeandversionlevel
•Hardwareconfiguration(printscreenofthesystemsummary)
•UEFIfirmwarelevel
•TMMfirmwarelevel
62LenovoThinkServersd350ServerType5493,LenovoThinkServern400EnclosureType5495InstallationandServiceGuide