4 Packaging, transport and storage
Maschinenfabrik Reinhausen 201428 3550953/00 ENTAPCON® 230 pro
If a crate tips over, falls from a certain height (e.g. when slings tear) or expe-
riences an unbroken fall, damage must be expected regardless of the
weight.
Every delivered shipment must be checked for the following by the recipient
before acceptance (acknowledgment of receipt):
▪ Completeness based on the delivery slip
▪ External damage of any type.
The checks must take place after unloading when the crate or transport con-
tainer can be accessed from all sides.
If external transport damage is detected on receipt of the shipment, proceed
as follows:
▪ Immediately record the transport damage found in the shipping docu-
ments and have this countersigned by the carrier.
▪ In the event of severe damage, total loss or high damage costs, immedi-
ately notify the sales department at Maschinenfabrik Reinhausen and
the relevant insurance company.
▪ After identifying damage, do not modify the condition of the shipment
further and retain the packaging material until an inspection decision
has been made by the transport company or the insurance company.
▪ Record the details of the damage immediately onsite together with the
carrier involved. This is essential for any claim for damages!
▪ If possible, photograph damage to packaging and packaged goods. This
also applies to signs of corrosion on the packaged goods due to mois-
ture inside the packaging (rain, snow, condensation).
▪ Be absolutely sure to also check the sealed packaging.
When damages are not determined until unpacking after receipt of the ship-
ment (hidden damage), proceed as follows:
▪ Make the party responsible for the damage liable as soon as possible by
telephone and in writing, and prepare a damage report.
▪ Observe the time periods applicable to such actions in the respective
country. Inquire about these in good time.
With hidden damage, it is very hard to make the transportation company (or
other responsible party) liable. Any insurance claims for such damages can
only be successful if relevant provisions are expressly included in the insur-
ance terms and conditions.
Storage of shipments
When selecting and setting up the storage location, ensure the following:
▪ Protect stored goods against moisture (flooding, water from melting
snow and ice), dirt, pests such as rats, mice, termites and so on, and
against unauthorized access.
Visible damage
Hidden damage
4.3
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