NETGEAR UTM9S Reference Manual

10
ProSecure Unified Threat Management (UTM) Appliance
(All UTM Models Except the UTM9S). . . . . . . . . . . . . . . . . . . . . . . . . . 483
Use the Network Diagnostic Tools (UTM9S) . . . . . . . . . . . . . . . . . . . . 484
Use the Real-Time Traffic Diagnostics Tool
(All UTM Models Except the UTM9S). . . . . . . . . . . . . . . . . . . . . . . . . . 486
Use the Real-Time Traffic Diagnostics Tool (UTM9S) . . . . . . . . . . . . .487
Gather Important Log Information and Generate a
Network Statistics Report (All Models) . . . . . . . . . . . . . . . . . . . . . . . . . 488
Chapter 12 Troubleshooting and Using Online Support
Basic Functioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
Power LED Not On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
Test LED Never Turns Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
LAN or WAN Port LEDs Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493
Troubleshoot the Web Management Interface. . . . . . . . . . . . . . . . . . . . . 493
When You Enter a URL or IP Address, a Time-Out Error Occurs . . . . . . 494
Troubleshoot the ISP Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494
Troubleshoot a TCP/IP Network Using a Ping Utility . . . . . . . . . . . . . . . .496
Test the LAN Path to Your UTM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496
Test the Path from Your PC to a Remote Device. . . . . . . . . . . . . . . . .497
Restore the Default Configuration and Password . . . . . . . . . . . . . . . . . . 498
Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
Use Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
Enable Remote Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
Send Suspicious Files to NETGEAR for Analysis . . . . . . . . . . . . . . . . 500
Access the Knowledge Base and Documentation . . . . . . . . . . . . . . . . 501
Appendix A xDSL Module for the UTM9S
xDSL Module Configuration Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .502
Configure the xDSL Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503
Automatically Detecting and Connecting the Internet Connection . . . . . .505
Set the UTM’s MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508
Manually Configure the Internet Connection . . . . . . . . . . . . . . . . . . . . . .508
Configure the WAN Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512
Configure Network Address Translation. . . . . . . . . . . . . . . . . . . . . . . . 513
Configure Classical Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514
Configure Auto-Rollover Mode and the Failure Detection Method. . . .514
Configure Load Balancing and Optional Protocol Binding . . . . . . . . . . 517
Configure Secondary WAN Addresses . . . . . . . . . . . . . . . . . . . . . . . . . .521
Configure Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .523
Configure Advanced WAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .526
Additional WAN-Related Configuration Tasks . . . . . . . . . . . . . . . . . . .528
Appendix B Wireless Module for the UTM9S
Overview of the Wireless Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529
Configuration Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530
Wireless Equipment Placement and Range Guidelines. . . . . . . . . . . .530

NETGEAR UTM9S Specifications

General

Brand	NETGEAR
Model	UTM9S
Category	Network Hardware
Language	English