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12. Troubleshooting and Using Online
Support
This chapter provides troubleshooting tips and information for the UTM. After each problem
description, instructions are provided to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the UTM on?
Go to Basic Functioning on page 492.
• Have I connected the UTM correctly?
Go to Basic Functioning on page 492.
• I cannot access the UTM’s web management interface.
Go to Troubleshoot the Web Management Interface on page 493.
• A time-out occurs.
Go to When You Enter a URL or IP Address, a Time-Out Error Occurs on page 494.
• I cannot access the Internet or the LAN.
Troubleshoot the ISP Connection on page 494.
• I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using a Ping Utility on page 496.
• I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password on page 498.
• The date or time is not correct.
Go to Problems with Date and Time on page 499.
• I need help from NETGEAR.
Go to Use Online Support on page 499.
Note: The UTM’s diagnostic tools are explained in Use Diagnostics
Utilities on page 482.
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