Troubleshooting and Using Online Support
498
ProSecure Unified Threat Management (UTM) Appliance
Restore the Default Configuration and Password
To reset the UTM to the original factory default settings, you can use one of the following two
methods:
• Press the factory default reset button on the rear panel of the UTM (see Rear Panel
UTM5, UTM10, and UTM25 on page 30, Rear Panel UTM50 and UTM150 on page 31, or
Rear Panel UTM9S on page 31) and hold the button for about 8 seconds until the Test
LED turns on and begins to blink (about 30 seconds). To restore the factory default
settings when you do not know the administration password or IP address, you need to
use the factory default reset button method.
• On the Backup & Restore Settings screen, next to Revert to factory defaults settings, click
the Default button:
a. To display the Backup & Restore Settings screen, select Administration > Backup &
Restore Settings. The Backup & Restore Settings screen displays:
Figure 293.
b. Click the Default button.
The UTM reboots. During the reboot process, the Backup & Restore Settings screen remains
visible. The reboot process is complete after several minutes when the Test LED on the front
panel goes off.
When you press the hardware factory default reset button or click
the software Default button, the UTM settings are erased. All
firewall rules, VPN policies, LAN/WAN settings, and other settings
are lost. Back up your settings if you intend on using them.
Note: After rebooting with factory default settings, the UTM’s password is
password, and the LAN IP address is 192.168.1.1.
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