Training Guide Course No. 196514
Level 2 Maintenance, X-1000 Series Dispensing Systems 4-2 P/N 196515 (Revision A)
Information Sheet 4-1-1
Contacting Asymtek Technical Support
A. Describing Machine Faults
1. Summarize the problem, and describe when it started.
2. Write down all of the details of the symptom, remembering how the correct
operation should be.
3. Tell what you believe is causing the problem, and how you isolated it to this
problem.
4. If it is isolated to a component, and you need to order the part, write down
the part number from the faulty component.
5. Have the serial number of the dispenser available for the Field Service
Engineer (FSE).
B. Request for Technical Support (RTS) Form
1. To obtain service, complete the RTS form (See Diagram Sheet 4-1-1).
2. If necessary, submit a purchase order along with the RTS.
3. Be sure to include the following information:
Machine Model
Serial Number of the Machine
Accurate description of the failure
C. Ordering Replacement Parts
1. To order replacement parts, complete a Return Material Authorization (RMA)
form.
2. Be sure to include the following information:
Machine Module
Serial Number of the Machine
Accurate description of the failure.
To Next Page
Loading...
Need help?
General