Console Server & Router User Manual 235
Detailed statistics reports can be found by selecting the various submenus.
For example if you have an IM4004-5 configured with a wireless LAN connection the Wireless screen will display
all the locally accessible wireless LANs. So you can see the SSID and the Encryption/ Authentication settings to
use for the particular access point you wish to connect to. Also when you have successfully connected the SSID
of this access point will then be shown in the Wireless ESSID filed of ra0 (shows below as “” which is not
connected)
12.3 Support Reports
The Support Report provides useful status information that will assist the Opengear technical support team to solve any
problems you may experience with your console server.
If you do experience a problem and have to contact support, ensure you include the Support Report with your email
support request. The Support Report should be generated when the issue is occurring, and attached in plain text format.
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