[Example]
- Circular
Calls have been distributed by DIL/DID/CLI.
(The number in the circle is the queuing order.)
1
6
Incoming Call
Distribution
Group 1
3
5
Incoming Call
Distribution
Group 2
2
4
Incoming Call
Distribution
Group 3
Distribution order:
1
62 43 5
Explanation:
Calls
are distributed according to the order of the incoming call distribution groups. After call 1 in group 1, the
next call received was call 2 in group 3. However, call 3 in group 2 is given priority with this method.
- FIFO
Calls have been distributed by DIL/DID/CLI.
(The number in the circle is the queuing order.)
1
6
Incoming Call
Distribution
Group 1
3
5
Incoming Call
Distribution
Group 2
2
4
Incoming Call
Distribution
Group 3
Distribution order:
1
62 43 5
Explanation:
Calls are distributed according to the order they were received irrespective of the group distribution order.
PC Programming Manual References
11.5.3 PBX Configuration—[3-5-3] Group
—Incoming Call Distribution Group—Miscellaneous—
Options—ICD Group Distribution order
Document Version 2016-03 Feature Manual 111
5.1.12 Distribution Order