Panasonic KX-NS1000 - ICD Group Features-Overflow

Feature Manual References
15.1.15 Private Network Features—Network ICD Group
21.1.2 Virtual PS
10.1.5 ICD Group Features—Overflow
Description
When
waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination
or a busy tone may be sent to the callers by the following features:
1. Intercept Routing—Overflow in an Incoming Call Distribution Group
2. Busy on Busy
1. Intercept Routing—Overflow in an Incoming Call Distribution Group
Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:
a. There is no space in the waiting queue.
b. The Queuing Time Table is not assigned and there are no extensions logged in.
c. The Queuing Time Table is assigned, but there are no extensions logged in and the "Overflow
immediately when All Logout" setting is enabled.
d. An Overflow command is assigned to the Queuing Time Table.
e. The Overflow time expires.
f. Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time mode
(day/lunch/break/night) (® 19.1.3 Time Service). The destination can be assigned as follows, depending
on the above conditions.
• For a), b), and c):
® 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group
Settings—Overflow Queuing Busy—
Queuing Busy—Destination-Day, Lunch, Break, Night
• For d), e), and f):
® 11.5.1 PBX Configuration—[3-5-1] Group
—Incoming Call Distribution Group—Group
Settings—Overflow No Answer—
Time out & Manual Queue Redirection—Destination-Day, Lunch,
Break, Night
Destination Availability
Wired Extension (PT/SLT/SIP Extension/T1-OPX)
ü
PS
ü
ICD Group
ü
PS Ring Group
ü
UM Group
ü
VM Group (DTMF/DPT)
ü
Fax Unit
External Pager (TAFAS)
ü
DISA
ü
Idle Line Access no. + Phone no.
ü
Document Version 2016-03 Feature Manual 185
10.1.5 ICD Group Features—Overflow