20.1.63 Unified Messaging—No DTMF Input Operation
Description
Provides guidance to callers when several seconds pass without anything being entered by the caller.
PC Programming Manual References
20.1.2 UM Configuration
—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/Personal
Custom Serv—
No DTMF Input Operation
20.1.64 Unified Messaging—On Hold Announcement Menu
Description
Allows
callers (other than the first caller) in a queue to listen to prerecorded announcements or music. The On
Hold Announcement Menu can be recorded by the System Administrator with a telephone while using Web
Maintenance Console or by importing WAV files, and also by the Message Manager using a telephone. When
the On Hold Announcement Menu is recorded, this feature is automatically enabled.
PC Programming Manual References
7.9 Utility—UM – System Prompts Customization
Operating Manual References
Manager Operation
2.2.2 Message Manager Features—
Recording Messages
20.1.65 Unified Messaging—Operator Service
Description
Allows callers to be connected to a live operator. The operator can then transfer the caller to the appropriate
party
or service as needed. A maximum of 3 operators can be specified to receive calls in the day, night, lunch,
and break modes, and each operator can be assigned a mailbox for message-taking.
Note
• Operator 1 in day mode is automatically designated as the Message Manager and is assigned the
extension number
"0" or "9". This operator’s mailbox is the General Delivery Mailbox.
• Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group (Incoming Call
Distribution Group).
Calls can be directed to an operator when:
a. A caller does not or cannot send any DTMF signals to the Unified Messaging system (i.e., the caller does
not dial any digits).
b. A caller dials "0" when the call is being handled by Automated Attendant service.
c. A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service. After pressing the appropriate dial key, the caller is directed to an operator.
® 23.3 UM Configuration—[4-3] Service Settings—Custom Service
® 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/
Personal Custom Serv—
Personal Custom Service
422 Feature Manual Document Version 2016-03
20.1.65 Unified Messaging—Operator Service
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