Explanation:
Calls queued in groups 1 and 3, with VIP Call mode enabled, are given priority according to their group.
After call 1 in group 1, several other calls are received. However, call 8 in group 1 is distributed next.
Once all the calls in groups 1 and 3 have been distributed, the calls in groups 2 and 4 are distributed evenly
from the lowest numbered group.
- FIFO
Calls have been distributed by DIL/DID/CLI.
(The number in the circle is the queuing order.)
1
6
Incoming Call
Distribution
Group 1
3
5
Incoming Call
Distribution
Group 2
2
4
Incoming Call
Distribution
Group 3
Incoming Call
Distribution
Group 4
8
7
8
7
Distribution order:
1
6 24 3 5
Explanation:
Since groups that have VIP Call mode enabled do not follow the regular distribution order, the calls in those
groups are distributed in the order of 1, 8, 4, 6.
Once all the calls in groups 1 and 3 have been distributed, the calls in groups 2 and 4 are distributed in the
order they were received.
PC Programming Manual References
11.5.1 PBX Configuration—[3-5-1] Group
—Incoming Call Distribution Group—Group
Settings—Miscellaneous—
VIP Call Mode
Feature Manual References
5.1.12 Distribution Order
10.1.10 Idle Extension Hunting
Description
If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle
member of the same idle extension hunting group, which can be programmed through system programming.
Idle extensions are automatically searched according to a preprogrammed hunting type.
This feature is also known as Station Hunting.
Document Version 2016-03 Feature Manual 197
10.1.10 Idle Extension Hunting
To Next Page
Loading...
