[Group Monitor Example]
Standard Mode
Simple Mode
[ACD Report]
An ACD report can be made with the following items included.
Group
Item Description
Incoming Calls
Total The number of incoming calls received by the target ICD group.
Answered The number of incoming calls answered by the target ICD group.
Lost The number of incoming calls to the target ICD group canceled by the
caller.
192 Feature Manual Document Version 2016-03
10.1.8 ICD Group Features—Supervisory Feature (ACD)
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